Option 1 (24 month contract) Key Terms and Conditions All prices are quoted inclusive of UK VAT. All hardware under lease is covered by a return to base (RTB) hardware warranty. Minimum Contract Term - 24 months. Thereafter 30 days written notice is required from point of receipt of a completed Avonline Termination Request form. You can request an electronic copy at any time from broadband@avonline.co.uk. The completed form must be completed and emailed back to us at the same email address for the service termination to be initiated. All customers are subject to a Fair Access Policy (FAP). For more detailed information please refer to   FAQ’s at www.avonlinebroadband.co.uk/faqs which show the latest FAP conditions. All systems are PC and Mac compatible. A standard installation includes the provision of one network connection up to 10m. Additional CAT5 points can usually be provided during the installation visit at £45 per point up to a distance of 10m. We would be pleased to provide a quotation for more extensive network requirements upon request. A standard installation is based upon a UK mainland installation within a three hour journey to the customer premises and is subject to site survey. Customers will be provided with a site specific installation quotation in the event that additional travelling times and expenses are likely to be incurred. Configuration of Customer’s existing wireless LAN or Ethernet routing equipment will be charged at £70 per hour. Under no circumstances will Avonline plc accept any responsibility or liability for the customer’s existing equipment installation, configuration or maintenance. The Initial Charge (Installation & Activation), any Additional Options, the 1st Monthly Service Charge and 1st Monthly Hardware Rental Charge,(including VoIP) is payable in advance of the installation. We accept advance payment by Credit Card, BACS and bank transfer. BACS or bank transfer to :- Barclays Bank Plc, Park House, Newbrick Road, Stoke Gifford, Bristol BS34 8TN. Sterling A/C; Sort Code:20-13-42; Account Number:53261328 IBAN No: GB23 BARC 2013 4253 2613 28 BIC No: BARCGB6423. All recurring charges are payable monthly in advance by direct debit. It is condition of contract that we must receive a completed Direct Debit mandate in advance of the installation. Credit Card details must be provided and will be used if a Direct Debit payment is declined. Any other form of settlement for monthly charges e.g. credit card will incur a handling charge of £2.50 per transaction. Any transaction requiring re-presentation e.g. declined direct debits or credit cards will incur an administration charge of £25 per instance. Customers who default on more then 2 payments in any rolling 12 month period lose the right to pay by instalments and will be required to pay annually in advance with no discounts. Avonline reserves the right to charge a late payment fee of 5% for all charges more than 7 days overdue. Handling, Administration and Late Payment Charges incurred will be added to the next invoice. Service level downgrades are charged at £25.00 per downgrade request. If an order is cancelled within 21 days of the agreed installation date, 20% of the initial setup charge (includes: hardware, install and 1st month’s service/s) will be deducted from the cost. Avonline has the right to recover any hardware that has been provided at anytime during the contract if your account is in arrears. If this contract is cancelled by you prior to end of the Minimum Contract Term, you will immediately become liable for all outstanding recurring monthly and any other one off charges, including early termination charges, properly due to the end of the minimum contract term. You authorise Avonline plc to collect these charges using direct debit, credit card or any other payment means Avonline choose. Transfer or other Offers and Incentives are subject to change without notice.

Option 2 (12 month contract) Key Terms and Conditions All prices are quoted inclusive of UK VAT. All hardware is sold with 12 months return to base (RTB) hardware warranty. Minimum Contract Term - 12 months. Thereafter 30 days written notice is required from point of receipt of a completed Avonline Termination Request form. You can request an electronic copy at any time from broadband@avonline.co.uk. The completed form must be completed and emailed back to us at the same email address for the service termination to be initiated.  All customers are subject to a Fair Access Policy (FAP). For more detailed information please refer to   FAQ’s at www.avonlinebroadband.co.uk/faqs/ which show the latest FAP conditions. All systems are PC and Mac compatible. A standard installation includes the provision of one network access point (CAT5 point). Additional CAT5 points can usually be provided during the installation visit at £45 per point up to a distance of 10m. We would be pleased to provide a quotation for more extensive network requirements upon request. A standard installation is based upon a UK mainland installation within a three hour journey to the customer premises and is subject to site survey. Customers will be provided with a site specific installation quotation in the event that additional travelling times and expenses are likely to be incurred. Configuration of Customer’s existing wireless LAN or Ethernet routing equipment will be charged at £70 per hour. Under no circumstances will Avonline plc not accept any responsibility or liability for the customer’s existing equipment installation, configuration or maintenance. The Initial Charge (Hardware, Installation), any Additional Options and the 1st Monthly Service Charge (including VoIP) is payable in advance of the installation. We accept advance payment by Credit Card, BACS, bank transfer. BACS or bank transfer to :- Barclays Bank Plc, Park House, Newbrick Road, Stoke Gifford, Bristol BS34 8TN. Sterling A/C; Sort Code:20-13-42; Account Number:53261328 IBAN No: GB23 BARC 2013 4253 2613 28 BIC No: BARCGB6423. All recurring charges are payable monthly in advance by direct debit. It is condition of contract that we must receive a completed Direct Debit mandate in advance of the installation. Any other form of settlement for monthly charges e.g. credit card will incur a handling charge of £2.50 per transaction. Any transaction requiring re-presentation e.g. declined direct debits or credit cards will incur an administration charge of £25 per instance. Customers who default on more than 2 payments in any rolling 12 month period lose the right to pay by instalments and will be required to pay annually in advance with no discounts. Avonline reserves the right to charge a late payment fee for all charges more than 7 days overdue. Handling, Administration and Late Payment Charges incurred will be added to the next invoice. Service level downgrades are charged at £25.00 per downgrade request. Transfer or other Offers and Incentives are subject to change without notice. If you cancel your order within 14 days of the agreed installation date you will be liable for 20% of the initial setup charge (includes: hardware, install and first month’s service).

Click here to download full contract terms (PDF, 116KB)

Print this page

Terms and Conditions relating to use of this web site

To follow...

Print this page

Privacy Policy

At Avonline PLC, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you and to whom such information is disclosed.

1. What information do we collect?

When you shop on our website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type and the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

2. How do we use your information?

This site is being monitored and may capture information about your visit to improve the quality of the service we provide.

We may use your information for the following purposes:

1. Processing your orders;
2. To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so;
3. Monitor customer traffic patterns and site usage to help us develop the design and layout of the site;
4. To serve website content and advertisements to you;
5. To administer this website;
6. If you opt-in, we may occasionally notify you about enhancements to our services such as; functionality changes, special features and offers.
7. The information we hold about you may also be used to analyse your browsing preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about;
8. We may also monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes;
9. If you unsubscribe from Avonline PLC email communications, it may take twenty working days to unsubscribe you. To find out how to change your communication preferences, please see below.

By providing us with your personal information you consent to our processing your personal data for the above purposes.

The personal information you are required to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.

3. How do we protect your information?

When you create a shopping account while ordering online you automatically opt-in to receive information from Avonline PLC either online by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you have the option to opt out at any time.

Your Personal Information may be disclosed to other businesses within Avonline PLC. We will not release your Personal Information to any company outside of Avonline PLC for mailing or marketing purposes.

If you do not wish to receive further information regarding new products, promotions and special offers from Avonline PLC, please email unsubscribe@avonline.co.uk with your full contact name or call our Customer Services team on 0800 130 3131.

We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

4. Cookies

New technologies are emerging on the internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website.

A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

5. Consent

When you opt-in to communication with Avonline PLC you are consenting to the collection, processing and potential communication from other Avonline PLC companies.

6. Changes

Avonline PLC may amend this policy from time to time to take into account developments in the website and changes to information collected.

7. Summary

We are committed to protecting your privacy. We use information we collect on our site to make shopping at www.avonlinebroadband.co.uk possible and to enhance your overall shopping experience.

Print this page

Your full name:
Your e-mail address:
Your postcode:
Your current internet speed? (if known):